The products sold by our print shop are custom printed and therefore not eligible for returns. The costs associated with returning items will solely be the responsibility of the customer.
However, if the printed items are defective due to the printing process or if they were damaged , the order may be eligible for a refund or reprint at no cost to the customer.
You should inspect all products as soon as you get your order. If any product is defective or appears to have been damaged, you may contact our Support team for help in resolving the issue by emailing at firstname.lastname@example.org Include your order number, contact information and proof of the defects/damage. Issues must be raised within 24 hours from the date you receive it (or the date it was scheduled to arrive).
You will be responsible for paying for your own shipping costs if you choose to return any items. Shipping costs are non-refundable.
Once we receive your email and pictures regarding issues & your returned order, (a) we will inspect the product instore (b) review the pictures and notify you that we have received your request for refund. We may contact you to clarify the issues raised with your order.
If a return is approved, we may reprint the order at no additional cost to the customer rather than issuing a refund or If a refund is approved, we will initiate a refund to your credit card (or original method of payment) within 7-10 days. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. In the case of a return or refund, we reserve the right to have you return the original order before reprinting or refunding your order.
All Cancellations will receive a cancellation Fee. Cancellation of orders must be made initially by telephone contact, however, following this, we will need formal notification in writing to the company’s email address: email@example.com. The customer will then be invoiced for all work completed that will have been made at the time of first ordering. The balance of monies due will be deducted from any refund due. Please note: any cancellation which is not formally confirmed in writing and received by us within 1 hour of placing the order, customer will be liable for the full quoted cost of the project.
Certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for returns and refunds as a result of errors made by you, such as spelling or incorrect color choices, etc.
We reserve the right to update and revise this Returns & Refund Policy without prior notice to reflect changes in our policies and services.
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